Job review from MICHAEL in JAMESTOWN, NC 27282 on 01/26/23

What type of work did you have done:

Crawl Space Repair

What made you choose our company:

I had some issues with my crawlspace as far as the floor sinking in some areas. The salesman Bobby was great. I needed a lot of work and while I was at it, decided to go ahead and do the encapsulation. The crew that came out to do the work was great as well. I was off on vacation that week and got to know them a little bit. One day even bought them lunch because they didn't like to leave the job site. Another crew came out and installed the dehumidifier, but for some reason, they neglected to close up the foundation vents as they were supposed to. Another guy had to come out on a day nobody was home to do that and that completed the job. Since nobody was home that day, I couldn't pay them the balance for the job. I assumed I would receive a statement in the mail or maybe by email. After a week or so, I had kind of forgotten about it as I went on with my life. Believe it not, this is where the trouble started. About two and a half months passed. I got a phone call at work one day. The man on the phone wanted me to clear up my balance. He made me feel like I had done something wrong, so we got off on the wrong foot right away. I explained that this is the first time that anybody has asked me for money and I have never received a statement. He offered to email me a statement and I told him I would take care of it. In the ten day period from when I first received the statement, to the time they received the payment, I received statements by email twice, by regular mail twice as well as numerous phone calls. This really blew my mind. I had already paid them well over $20,000 for the work they did and for nearly three months I didn't hear a thing. Now all of a sudden it's the biggest emergency ever. I really didn't appreciate it. If the accounting department was on top of things the way the rest of the company seems to be, this wouldn't have happened. It was completely their fault. I'm just hoping that things go well in the future when they have to come out to replace my filters and such.