An error was made but the company took the initiative to correct it and compensate me for it.
Worked quickly, crew was courteous and answered any questions that I had. Only problem I had was that they cracked the wood on my bottom step of my deck and did not inform me or attempt to repair it. Now there is a screw sticking out but not in an area that will injure someone, just unsightly.
Cost, services included in the cost. Your competition was $2000-3000 more and included less services.